Question 1

What types of clients do you work with?

Accepted Answer

01

What types of clients do you work with?

We work with consumer brands expanding into the US Hispanic market, B2B companies that need bilingual communications, government agencies and nonprofits with multicultural outreach mandates, and growth-stage companies that have outgrown freelance solutions. Our clients range from Fortune 500 marketing teams to funded startups launching their first bilingual campaign. The common thread is that they need strategy and production from a team that actually understands the cultural context — not just the language.

02

What is the typical scope of a project?

03

How long does a typical project take?

04

What does your process look like?

05

We already have content in English. Can you just adapt it to Spanish?

06

Do you handle strategy, or just production?

07

How do you structure pricing?

08

How do revisions work?

09

Do you offer retainers or ongoing partnerships?

10

How does the collaboration actually work day-to-day?

11

Are you actually bilingual, or do you outsource translation?

12

Who owns the work when the project is done?

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Question 2

What is the typical scope of a project?

Accepted Answer

Projects range from focused engagements like a single bilingual campaign or brand identity system to full-scale retainers covering ongoing content, media, and strategy. Most first engagements start with a defined scope — a campaign, a website, a brand system — and expand from there once we have proven the value. We scope based on outcomes, not hours. You will know exactly what you are getting before we start.

Question 3

How long does a typical project take?

Accepted Answer

Brand identity systems typically take 6 to 10 weeks. Campaign development runs 4 to 8 weeks depending on the number of channels and assets. Websites range from 8 to 14 weeks. Video production depends on complexity but most projects deliver within 4 to 6 weeks from pre-production to final cut. We will give you a realistic timeline during our first call — and we stick to it.

Question 4

What does your process look like?

Accepted Answer

Every project follows four stages: Discovery (we learn your business, audience, and objectives), Strategy (we define the positioning, messaging, and creative direction), Production (we build the assets), and Launch Support (we help you deploy and measure). Each stage has clear milestones and approval points. You are never guessing where the project stands.

Question 5

We already have content in English. Can you just adapt it to Spanish?

Accepted Answer

We can, but we will be honest with you: direct adaptation is often the wrong approach. Content that performs well in English frequently underperforms in Spanish — not because the translation is bad, but because the cultural framing does not transfer. We review your English assets and recommend where adaptation works and where native bilingual production will deliver significantly better results. You decide where to invest.

Question 6

Do you handle strategy, or just production?

Accepted Answer

Both, and we believe separating them is a mistake. Strategy without production is a deck that sits in a folder. Production without strategy is a beautiful asset that does not convert. We lead with strategic thinking — audience, positioning, messaging — and we follow through with the creative execution. You get one team that owns the outcome from brief to delivery.

Question 7

How do you structure pricing?

Accepted Answer

We price by project scope, not by the hour. After our initial conversation, we provide a detailed proposal with a fixed price, clear deliverables, and a timeline. No surprise invoices, no scope creep without a conversation. Strategic engagements typically start at $15,000. Larger campaigns and ongoing retainers are scoped individually. We will always tell you what something costs before you commit.

Question 8

How do revisions work?

Accepted Answer

Each project phase includes structured feedback rounds — typically two to three per milestone. We present work, you give feedback, we refine. By the time we reach final delivery, there are no surprises because we have aligned at every step. If the scope changes meaningfully during a project, we discuss it openly and adjust the agreement together before moving forward.

Question 9

Do you offer retainers or ongoing partnerships?

Accepted Answer

Yes. Many of our clients start with a single project and transition to a monthly retainer for ongoing content production, campaign management, or bilingual brand operations. Retainers give you a dedicated team that already knows your brand — which means faster execution and better results over time. We structure retainers around deliverables, not hours, so you always know what you are getting each month.

Question 10

How does the collaboration actually work day-to-day?

Accepted Answer

We assign a dedicated strategist and project lead to every engagement. Communication happens through a shared channel — Slack, email, or your preferred platform. You get weekly status updates, direct access to the people doing the work, and clear timelines for every deliverable. We can operate as your external agency, embed within your internal team, or work alongside other partners. We adapt to your workflow, not the other way around.

Question 11

Are you actually bilingual, or do you outsource translation?

Accepted Answer

Our team is natively bilingual. We think, write, and create in both English and Spanish — we do not translate from one to the other. This is not a feature we added to our service list; it is the reason the agency was founded. Every strategist, writer, and creative director on your project speaks both languages fluently and understands the cultural context behind each one.

Question 12

Who owns the work when the project is done?

Accepted Answer

You do. Upon project completion and final payment, all deliverables and usage rights transfer to you. We build assets that are meant to be your long-term business capital. Source files, brand guidelines, campaign assets — everything we produce is yours to use, modify, and build on.

Common questions

What types of clients do you work with?

What is the typical scope of a project?

How long does a typical project take?

What does your process look like?

We already have content in English. Can you just adapt it to Spanish?

Do you handle strategy, or just production?

How do you structure pricing?

How do revisions work?

Do you offer retainers or ongoing partnerships?

How does the collaboration actually work day-to-day?

Are you actually bilingual, or do you outsource translation?

Who owns the work when the project is done?

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