Last updated: June 22, 2025
At Friendly Creative Studios (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share personal information when you interact with our website, services, or communications. It also explains your rights under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where relevant.
1. Information We Collect
We may collect the following types of personal data:
Personal Identifiers: Full name, email address, phone number, company name, job title.
Online Identifiers: IP address, device ID, browser type, and cookies.
Usage Data: Information about your interactions with our website, such as pages visited, time spent, and navigation behavior.
Communications Data: Information you provide when contacting us, including messages, requests, and support queries.
Client Project Data: Files, design content, instructions, and any other information you provide during the course of a service agreement.
We do not knowingly collect data from minors under 13 (or 16 in applicable jurisdictions). If we become aware that a minor has submitted data, we will delete it immediately.
2. How We Collect Your Information
Directly from you: Through contact forms, project inquiries, newsletter subscriptions, or email communications.
Automatically: Using cookies, tracking pixels, and analytics tools like Google Analytics.
From third parties: Occasionally, through referrals or public sources like LinkedIn or company websites (with transparency and consent when required).
3. How We Use Your Information
We use personal information to:
Respond to inquiries and provide customer support.
Deliver and manage creative projects and services.
Send marketing communications (with your consent).
Improve our website and user experience through analytics.
Protect our systems from misuse, fraud, or security threats.
Fulfill legal obligations and manage financial records.
We do not use your information for automated decision-making or profiling with legal or significant effects.
4. Legal Bases for Processing (GDPR)
If you are located in the EU/EEA, our lawful bases for processing include:
Consent – for marketing, newsletter sign-ups, and non-essential cookies.
Contractual necessity – to deliver requested services or respond to pre-contractual requests.
Legal obligation – to comply with accounting or legal requirements.
Legitimate interest – to maintain website security, analyze performance, and communicate with existing clients (always balancing your rights).
5. Sharing Your Information
We never sell your personal data.
We may share your data with trusted service providers (e.g., web hosting, email delivery, analytics platforms) who act on our behalf under strict confidentiality agreements.
We may also disclose data:
If required by law, court order, or to respond to legal claims.
As part of a business transaction (e.g., merger or acquisition), with notice.
To enforce our terms, protect rights, or prevent harm.
If we transfer your data outside your jurisdiction, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses under GDPR).
6. Cookies and Tracking
We use cookies for the following purposes:
Essential: To enable site functionality.
Performance: To understand how users interact (via tools like Google Analytics).
Preferences: To remember your language or display settings.
We do not use third-party advertising cookies at this time.
You can manage your cookie preferences through your browser settings or our cookie banner upon first visit. Visit allaboutcookies.org to learn more.
7. Data Retention
We retain personal data only for as long as necessary:
Contact or inquiry data is retained for up to 12 months.
Client project data is retained for the duration of the project + 2 years (unless otherwise agreed).
Marketing data is retained until you unsubscribe or request deletion.
Legal and financial records are retained as required by law (typically 4–6 years).
8. Your Privacy Rights
You have the following rights depending on your location:
Under GDPR (EU/EEA users):
Access – Know what data we hold about you.
Rectification – Correct inaccurate or incomplete data.
Erasure – Request deletion of your data (“right to be forgotten”).
Restriction – Limit how we use your data.
Objection – Object to data use based on our legitimate interests.
Portability – Receive your data in a portable format.
Withdraw consent – For any processing that relies on your consent.
Under CCPA (California residents):
Know – Request the categories or specific pieces of data we collected in the past 12 months.
Delete – Ask us to delete your personal information.
Opt-out of sale – We do not sell your data, but you have this right under CCPA.
No discrimination – We will never deny services or charge differently for exercising your rights.
To exercise any of your rights, contact us at:
📧 privacy@friendlycreativestudios.com
We may need to verify your identity before fulfilling your request.
9. Data Security
We take appropriate security measures to protect your information, including:
SSL encryption for data transmission.
Access controls and password policies.
Firewalls, backups, and intrusion detection systems.
Confidentiality agreements with staff and vendors.
No system is 100% secure, but we actively monitor and improve our safeguards.
10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “last updated” date.
If changes are significant, we’ll notify you via email or on the website. Your continued use of our site or services after changes take effect implies acceptance of the updated policy.
11. Contact Information
Friendly Creative Studios
📧 Email: privacy@friendlycreativestudios.com
🌐 Website: https://friendlycreatives.com
If you have any questions about this Privacy Policy or how we handle your data, don’t hesitate to contact us.
© 2025 Friendly Creative Studios. All rights reserved.
Privacy matters to us — and to you.